Text to 911 Tips

Tips for Using Text to 9-1-1

  • Always text your location first Texting the location immediately is vital for a quick response.
  • Key Questions you will be asked: Who? What? Where? When? Weapons?
  • All texts to 9-1-1 are subject to North Carolina public recordslaws just as the phone calls.
  • Residents are encouraged not to “test” this service by texting 9-1-1 unnecessarily. Texts to 9-1-1 require the call-taker to stay on that line, therefore the call-taker is not available to answer other calls requesting emergency services.
  • A voice call is still the preferred option.
  • A text or data plan is required in order to text 9-1-1 with these major carriers.
  • Poor reception due to your location or lack of service coverage by your carrier could result in a bounce back message that text to 911 is unavailable.

 

Candy Strezinski, Iredell County 911 Director

"The Iredell County Emergency Communications Center continues to work with the community and all emergency responders to improve the quality of life for residents through inclusion, diversity, and trust"

Text to 911 Tips

"Call if you can, text if you can’t.”

Keep in mind that emergency texts to 9-1-1 do not receive priority on the wireless network therefore when using texts to 9-1-1 speed can depend on the network strength and availability of the wireless carrier.

Contact Us

  1. Candy L. Strezinski


    Iredell County 911 Director
    Email

    Emergency Communications Operations & Management


    Hall of Justice Annex 
    Lower Level
    201 E Water Street
    Statesville, NC 28677

    Phone: 704-878-5353
    Fax: 704-878-5095

    Communications Center
    Phone: 704-878-3039
    Fax: 704-878-5354

    Emergency Operations Center

    Fax: 704-878-5095

    Hours


    Monday - Friday
    8 a.m. - 5 p.m.

    Staff Directory