The transit system has identified the elderly, disabled, and those with lower income as the prime target populations for service; however, persons not falling in these areas qualify to receive services as general public passengers. The service populations are quite often influenced by the availability of funding. Routes are designed as subscription, demand-response, or deviated fixed. There is overlapping in the subscription and demand response scheduling and dispatching functions in order to maximize resources and operate more efficiently. ICATS will not discriminate due to trip purpose. Service is designed to transport multiple persons to multiple locations through ride sharing. This is done to accommodate trips requests, and maximize service efficiencies.

Trips are billed on a shared service mile. Trip charges are based upon the fully allocated rate setting model that was developed by the NCDOT.  ROAP passengers and those trips provided by federal funding (JARC and 5310) pay a one dollar boarding fare that have been established to help meet the local match requirements. Fares are $1.00 per boarding regardless of trip type or trip distances.